At dreamlaboratoriesbd, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.
You have 7 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In the original packaging.
Accompanied by a valid proof of purchase (invoice or order number).
Certain items are non-returnable, including:
Perishable goods (if applicable)
Custom or personalized products
Items on clearance or final sale
Used or damaged items due to customer mishandling
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed within 7-10 business days to your original method of payment.
Shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the item was defective or incorrect.
We only replace items if they are defective, damaged, or sent incorrectly. If you need to exchange an item, please contact us first at:
📧 Email: support@dreamlaboratoriesbd.com
📞 Phone: [Insert your number]
🕒 Support Hours: [Insert hours, e.g., Saturday – Thursday, 10am – 6pm]